From your first inquiry to your follow-up at home — here is exactly what to expect when you choose HePing Eye.
Our international coordinators manage the details so you can focus on your vision and recovery.
Reach out via our inquiry form, email, or WhatsApp. Share your basic condition and goals. Our international team responds within 24 hours to acknowledge and request any missing information.
Send your medical records (in any language — we translate). A specialist provides a written second-opinion report or a live video consultation, with an initial assessment and recommended next steps.
Receive a personalized treatment plan with a transparent, itemized cost estimate. We help with your medical visa invitation letter and can advise on flights and accommodation.
We arrange airport pickup and transport to the hospital or your hotel. A dedicated multilingual care coordinator is assigned as your personal guide throughout your stay.
Comprehensive eye examination using advanced diagnostics, followed by your planned procedure or medical treatment. Interpreter support is provided at every appointment.
You receive a discharge report and care instructions in your language. We coordinate ongoing remote follow-up and, when needed, communication with your home ophthalmologist.
Professional medical interpreters in English, Russian, Arabic, Japanese, French, and more.
Invitation letters and supporting paperwork for your medical visa application.
Airport transfers, accommodation guidance, and in-hospital navigation.